Our orders are shipped by DHL EXPRESS, the ones are responsible for the safety of the delivery.
We have a delivery time of 3-8 business days, starting from the day after the order is placed. These times may vary if package is hold by local authorities or customs.
These times don’t apply when shopping on SALE items or in special events.
ACCEPTANCE OF ORDERS
If we are unable to obtain authorization of your payment.
If products are shown on the website but are not available or are incorrectly priced or otherwise incorrectly described.
If the delivery address you submit is the address of an entity or individual providing freight forwarding services.
After submitting your order, we will send you an order confirmation email with your order number, details of the product you have ordered from us and delivery details. Please note that the confirmation email is an acknowledgement that we have received your order and is not an acceptance of the order. Once the order has been processed, a shipping confirmation email will be sent with tracking information and shipping address. In the event prolonged inactivity causes your connection to the website to fail, your selection of goods may be lost. In such case, you will be required to re-enter your selection. Please note that items in your shopping basket are not reserved and may be purchased by other customers.
Before you submit your order, you will be given the opportunity to review your selection, check the total price of your order and correct any input errors. Teiruma does not guarantee that all items included in the web shop are in stock at the time of your order. In the event that an item is unavailable, we will contact you as soon as possible by e-mail.
Teiruma may vary the prices of products listed on the website at any time and without any notice but such changes will not apply to products in respect of which you have been sent a shipping confirmation.
DELIVERY & TAX
Please bear in mind that everything ordered from our web shop is shipped from Colombia. You will be charged tax, duty, import and brokerage fees when receiving the package at each country.
IMPORT TAXES & DUTIES
As a customer, you are responsible for payment of any such import taxes and/or duties. We are unable to calculate the exact amount of duties and/or taxes of your package since these charges are imposed directly by your local customs. Please note that Teiruma don’t take any part of these charges and are out of our control. It might be a good idea to contact your local customs office before placing your order for current charges, so you are not surprised by charges you are not expecting.
DHL will invoice you for these charges upon delivery through cash, check or invoice and needs to be paid in order to collect the parcel. If you refuse to pay the fee for your order, or if we can’t deliver the package due to wrong or faulty information, we will deduct the shipping fee and any other fees, such as added import tax and duty, from your refund since invoices then will be turned to us. Your refund will be reimbursed to the credit card / PayPal account used when placing the order within 10 business days from the day your returning order reach our warehouse.
LOCAL LAWS & REGULATIONS
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws. Teiruma reserves the right to cancel any order prior to be dispatch if the price is incorrect. If so, we will notify you by e-mail. If we are unable to contact you, your order will be automatically cancelled. We are under no obligation to provide goods to you at an incorrect lower price, even once we have sent a shipping confirmation to you, if the pricing error is obvious and unmistakable and could have been recognized by you as an error.
Shipping worldwide takes between 3-10 business days (depending where you live) from the day you place your order. The delivery times are expected and works as guidelines only, and do not take in account possible delays caused by payment authorization or stock availability. Delivery time might be longer during periods of sales and public holidays.
Please make sure to submit the correct billing and shipping address associated to your credit card in order to avoid delays of receiving your order. Teiruma insures each purchase during the time it´s in transit until it´s delivered to your specified address.
If your order is lost you need to contact us as soon as possible in order to start an investigation with the relevant shipper. The investigation takes up to 10 business days and we´ll be contacted through email once the investigation is closed.
Teiruma is not responsible for any delays caused by destinations customs clearance processes. We don’t refund any freight costs unless it’s because an error from our side.
If you refuse your order or if we can’t deliver the package because of wrong or faulty information we will deduct the shipping and any other fees such as import tax and duty that been added on from your refund as the invoices then will be turned to us. Refund You are entitled to return items and get a refund, or exchange items within 14 days following the delivery of your order. The item must be in the same condition as it was when it was delivered including labels. The return shipping fee will not be refunded. Note: It’s important that you use the return form you received with your delivery, if you have lost your return form, please contact us at email@example.com and we will send one out to you.
POINT OF PURCHASE
Please note our Web-shop can only accept returns bought directly from teiruma.co. If you bought a product from a different location or retailer, you must go back to the same shop in order to return/exchange it.
You are entitled to return items within 14 days from placing your order. The item must be in the same condition as it was when it was delivered including all labels.
Returns will be processed within 10 business days from the day it reached our warehouse. Please note that the handling time might take longer during public holidays and sale periods.
You can exchange items into different sizes and colors within the same price range as the item you´re returning. All exchanges are based on stock availability and additional shipping charges will be added. If you want to exchange to an item that cost more please return your item with a request for a refund and purchase the new item separately. Received returns with request of exchange to an item that costs more or are out of stock will automatically be refunded and you need to purchase the new item separately. Teiruma will only send out the new merchandise once the returned items are received.
All exchange orders to countries outside the European Union are sent out marked as "Warranty Replacement Order". This explains for your customs that you have already paid government tax and duty on your original tracking number, and that this is a replacement item. Should your customs insist and issue the fee again you will need to show proof that it is an exchange item and that you have already paid the fee, and have sent the original order back to us. Please have the tracking for your return and the receipt for the fee at hand.
Refund transactions will be reimbursed to the credit card / PayPal account that was used when placing the order. The bank transaction might take up 5 - 10 business days to proceed depending on your bank /credit holders.
. Shipping costs will not be refunded.
Transactions will be reimbursed within 10 business days from the day it reached our warehouse to the credit card / PayPal account that was used when placing the order.